EXPERIENCE FOR PLAYERS & COMPANIONS

Is there an airport shuttle service?

Yes. Airport transfers are included for all participants arriving within the official arrival window. Our team will meet players and Companion Pack holders at the designated airport and accompany them to the official Player Hotel.

What happens on check-in and check-out days?

Arrival and departure days are carefully organised by our team. Participants will be welcomed at the airport, transferred to the official Player Hotel and guided through the check-in process. On departure day, we will accompany the group back to the airport for their return journey.

What happens if my flight is delayed or I miss my flight?

If your flight is delayed, please contact our team as soon as possible. We will do our best to assist you based on your updated travel plans.

Airport transfers are organised around the official arrival window, allowing us to welcome participants arriving on multiple flights. Details of the arrival window and pick-up instructions will be shared in the dedicated Telegram group before the Experience.

If your new arrival falls outside the official arrival window or on a different day, you will be responsible for arranging your own transportation to the Player Hotel.

What happens if my child misses the group’s arrival?

Please notify us immediately if your child is unable to arrive with the group. We will work with you to organise the safest and most suitable solution so they can join the Experience as smoothly as possible.

What is your cancellation and refund policy?

Please refer to our Cancellation & Refund Policy at the following link. We recommend reviewing it carefully before booking to ensure you understand the applicable terms and conditions.

Can I change my booking after confirming my place?

If you need to make changes to your booking, please contact our team as soon as possible. We will always do our best to accommodate your request, although some changes may depend on availability or supplier conditions.

What documents does my child need to travel?

Travel requirements vary depending on your country of residence and destination. Players are responsible for travelling with all required documentation, including a valid passport, any necessary visas and travel authorisations, if applicable.

We recommend checking the entry requirements for your destination well in advance of departure to ensure everything is in order before travelling.

When will I receive the final itinerary and travel information?

Final travel information, including meeting points, schedules and practical details, will be shared with all participants closer to the departure date once every aspect of the Experience has been finalised.

How do airport arrivals work?

Before the Experience begins, all participants will be invited to join a dedicated Telegram group, where our team will share important travel information, including meeting points, airport pick-up instructions and any updates before arrival.

Upon landing, our staff will be waiting at the designated meeting point inside the arrival terminal. From there, participants will travel together using the official Experience transportation to the Player Hotel.

Who should I contact if I need assistance during the week?

A dedicated Experience Manager will be available throughout the week to assist players, companions and families. Contact details and emergency numbers will be shared before the Experience begins.

EXPERIENCE FOR PLAYERS

Is there specific goalkeeper training?

Yes. Goalkeepers receive position-specific training tailored to their role, while also participating in team sessions alongside the rest of the players.

What should players bring in their luggage?

Players should bring personal hygiene items such as soap and shampoo, comfortable sleepwear or loungewear, football boots, shin guards, and goalkeeper gloves if applicable. All other necessary equipment will be provided. Families will receive a detailed document before departure with full packing information.

What kits are provided during the Experience?

Players will receive two kits: the official Barça Academy training kit and the Firmament kit, consisting of training wear and casual clothing. Full details of the included apparel will be shared before departure.

Is laundry service included?

Yes. Laundry service is included during the Experience, allowing players to keep their training gear clean throughout the week.

Are meals and hydration provided throughout the day?

Yes. Players receive full board throughout the Experience, including breakfast, lunch, dinner and an afternoon snack, along with hydration during training sessions and scheduled activities.

What happens if my child has dietary requirements or allergies?

Please inform us of any dietary requirements or allergies during registration. We will work with our catering partners to accommodate them whenever possible and ensure our staff are fully informed.

What happens if the weather is very hot or very cold?

Player wellbeing is always our priority. Training schedules may be adjusted when necessary, and additional hydration breaks and shaded rest periods will be provided according to weather conditions.

Will players have shaded rest areas and scheduled breaks?

Yes. Regular rest breaks are built into the daily schedule, and shaded areas will be available whenever possible to help players recover between activities.

Where do players stay during the Experience?

Players stay at the official Player Residence in shared rooms, typically accommodating four, six or eight participants. Rooms are assigned by gender, meaning boys and girls do not share accommodation, ensuring a safe and comfortable environment for everyone.

Who supervises the players during the week?

Players are supervised throughout the Experience by our dedicated team of chaperones and staff, who accompany them during training, activities, meals and at the residence.

Is the staff qualified to work with children?

Yes. All members of our staff are experienced in working with young athletes, and our chaperones are certified to work with children. Their priority is to provide a safe, supportive and enjoyable environment throughout the Experience.

Are players supervised 24/7?

Chaperones are available 24/7 to support players and respond to any need or emergency, day or night.

Female players are supervised by female chaperones, ensuring an appropriate, safe and comfortable environment for everyone.

Can my child stay overnight with me during the Experience?

Yes. If you would like your child to stay with you overnight, we simply ask that you inform our team in advance so we can keep track of all participants and ensure everyone’s safety.

However, the Experience is designed for players to stay at the Player Residence with their teammates. Sharing the full experience, both on and off the field, helps create stronger friendships and allows the program to run as smoothly as possible.

What happens if my child gets injured or feels unwell?

The health and wellbeing of every player is our top priority. If a player becomes injured or feels unwell, our staff will assess the situation immediately and ensure they receive the appropriate medical attention.

Parents or legal guardians will be informed as soon as possible whenever medical treatment is required or in any situation where it is appropriate to do so.

Is my child insured?

Yes. All players are covered by the insurance included as part of the Experience. Should you have any questions regarding the coverage, our team will be happy to assist you.

What happens if my child is travelling alone?

Many players travel independently. Our team will welcome them upon arrival within the official airport pick-up window and accompany them throughout the Experience until their departure.

How will families be informed if there is an emergency?

Should an emergency occur, our team will contact parents or legal guardians immediately using the emergency contact information provided during registration. We are committed to keeping families informed and updated throughout the situation.

EXPERIENCE FOR COMPANIONS

What does the Companion Pack include?

The Companion Pack allows family members to experience the week alongside the players. It includes transportation for all official activities, access to exclusive experiences, two special meals, a dedicated Experience Manager and participation in selected events throughout the week.

Please refer to the program brochure for the complete list of inclusions.

Why should I purchase the Companion Pack?

The Companion Pack is the best way to experience this unforgettable journey alongside your child. While players enjoy their daily football activities, companions take part in exclusive experiences, discover the local culture and share many of the week’s most memorable moments together.

Can I enjoy the Experience even if I’m not a football fan?

Absolutely. The Companion Pack has been designed for anyone who wants to enjoy the destination, its culture and the unique atmosphere surrounding the Experience. No football knowledge is required.

What experiences are exclusive to Companion Pack holders?

Companions enjoy exclusive activities designed especially for them, including cultural visits, guided experiences and access to selected moments that are not available to the general public. The exact program may vary depending on the destination.

Can I watch my child’s training sessions and matches?

Training sessions are exclusive to Companion Pack holders and are not accessible to family members without a Companion Pack. Matches, however, are open to attend, but transportation is not included for those without a Companion Pack, and some venues may be located at a distance, so families will need to arrange their own travel.

Can I accompany my child throughout the Experience?

Yes. Companion Pack holders travel with the group to all official activities included in the program and share many of the Experience’s most memorable moments alongside the players.

Can I join only some of the Companion Pack activities?

Absolutely. Participation in the Companion Pack activities is completely flexible. If you would like to relax, explore the city on your own or enjoy other plans during the week, you are free to do so.

Your child will remain fully supervised by our team throughout the Experience, so you can enjoy your own time with complete peace of mind.

Can I spend free time with my child?

Yes. Players and companions will have designated free time to enjoy together throughout the week.

Can I take my child out for lunch or dinner?

Yes. During scheduled free time, Companion Pack holders may take their child out for lunch or dinner. We simply ask that our team is informed in advance so we can ensure the safety of all participants.

Is transportation included?

Yes. Transportation is included for all official activities included in the Companion Pack itinerary.

Are meals included for companions?

Companion Pack holders enjoy two special meals included as part of the official itinerary. Please refer to the program brochure for full details.

Do I need to book my own accommodation?

Yes. Accommodation is not included in the Companion Pack, allowing you the flexibility to choose the option that best suits your preferences and budget. If you need assistance, our team will be happy to recommend nearby accommodation options.

Will there be a guide accompanying the group throughout the week?

Yes. A dedicated Experience Manager will accompany Companion Pack holders throughout the week, providing support, coordinating activities and ensuring everything runs smoothly.

Can I attend the Closing Ceremony?

Yes, but only if you have purchased the Companion Pack. The Closing Ceremony is one of the highlights of the Experience and is reserved exclusively for players and Companion Pack holders. Family members without a Companion Pack will not be able to attend.

Can I purchase the Companion Pack for only part of the Experience?

No. The Companion Pack is designed as a complete experience and is only available for the full duration of the program.

Can two family members share one Companion Pack?

No. Each Companion Pack is personal and non-transferable and is valid for one companion only. It cannot be shared between family members or used on different days by different people.

Are there optional VIP experiences available?

Yes. Depending on the destination and availability, optional VIP experiences may be offered. Details will be shared before or during the Experience.